The journey begins with establishing rapport with the client. This phase focuses on understanding the scope of the problem through preliminary discussions that gather initial insights. Best practices in this phase emphasize building trust with stakeholders and clearly defining objectives and expectations.​

In this critical phase, we define and measure the problem at hand. Our team gathers data through interviews, surveys, and existing documentation while conducting relevant analyses (e.g. SWOT, PESTLE) to understand both internal and external factors affecting the organisation. Involving key stakeholders ensures a comprehensive understanding of the issues, while a data-driven approach validates our findings.​

Based on our diagnosis, we develop strategic options and create a detailed action plan outlining steps for implementation. This phase culminates in presenting our findings and recommendations to the client. Clear communication of strategies and setting realistic timelines are essential best practices that guide this phase.​

Execution of the action plan occurs in close collaboration with client teams. We monitor progress and make necessary adjustments while providing training and support to ensure successful adoption of new strategies. Utilising project management tools enhances tracking progress and fosters collaboration between consulting teams and client staff.​

The final phase involves assessing outcomes against the initial objectives set at the project’s outset. We gather feedback from stakeholders on both the process and results, preparing a final report that summarises findings and recommendations for future actions. Conducting a lessons-learned session helps identify areas for improvement while maintaining open lines of communication for potential follow-up projects.​