"Senior Customer Service Executive with extensive experience across the entire LATAM region. Strong experience in foreign trade and with a passion for leveraging technology and customer experience strategies in multiple industries including telecommunications, banking, consumer products and logistics."
Held senior positions with various multinational corporations as well as SME’s across multiple locations in LATAM, leveraging relationship management skills in multiple languages to aid the Americas Sales Director and sales teams throughout the region to exceed customer expectations leading to enhanced customer satisfaction and revenue growth.
Utilised expertise in vendor management, factory processes, reverse logistics and supply chain to improve vendor delivery capabilities, in turn speeding delivery of product from suppliers in China, India and LATAM to customers across the region. This greatly improved relationships across the full supply chain spectrum while reducing costs and optimising resource utilisation and profitability.
Managed the deployment of enterprise solutions such as SAP and Oracle, driving process re-engineering and business transformation programs complemented by the delivery of corporate training to team members, improving vendor relations as well as customer experience.
