Standardised Automation Governance and Reduced Failure Rates, Microsoft 35 Migration and Improved Compliance / Productivity for a Global Telco Provider

Telecommunication

PROJECT OBJECTIVE

Design and implement a robust automation governance framework and modern collaboration environment to reduce automation failure rates, strengthen regulatory and data compliance, and boost workforce productivity across the client’s global operations.​​​​​

Client Challenges​
&​
Pain Points​

  • Lack of standardised governance for automation platforms​
  • High robot failure rates and exceptions.​​​​

Approach
&​
How We Helped

  • Defined automation roadmap with best-practice governance​​​​​
  • Introduced rigorous testing protocols to minimise failures​
  • Migrated Google Workspace → Microsoft 365​​
  • Implemented Microsoft Purview for compliance and data governance​​
  • Optimised collaboration with Teams, Exchange, and SharePoint.​

Value
Provided

  • Strategic Impact: Automation became a core capability, enabling faster delivery cycles and improved compliance across global operations.​
  • Reduced automation exceptions and failures by 50%​
  • Seamless migration with minimal disruption​​​​​​
  • Enhanced productivity and compliance​